MiGlow Skincare (“MiGlow”, “we”, “our”, or “us”) is committed to protecting your personal information and complying with our legal obligations under the Privacy Act 1988 (Cth) (Australia), the New Zealand Privacy Act 2020, and, where applicable, the EU General Data Protection Regulation (GDPR).
This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information when you visit or make a purchase from miglow.com.au (the “Site”).
1. Our Legal Responsibility
We are bound by the Australian Privacy Principles (APPs) contained in the Privacy Act. Where we deal with individuals located in New Zealand or the European Union, we may also be subject to relevant privacy legislation in those jurisdictions. We take our legal obligations seriously and strive to be transparent and responsible in handling your information.
2. What Personal Information We Collect
We may collect and hold personal information that is reasonably necessary for our business operations and to fulfil our legal obligations, including:
Personal and Order Information
Full name, Billing and shipping addresses, Email address, Contact number, Payment details (processed via secure third parties)
Device and Usage Information
Collected automatically when you access our Site:
IP address, Browser type and version, Time zone, Cookies and tracking data, Pages visited, time spent on pages, and referring URLs
3. Why We Collect Personal Information
We collect personal information to:
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Fulfil our contractual obligations (e.g. processing your order)
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Comply with legal obligations (e.g. tax, record-keeping)
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Detect and prevent fraud
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Provide customer support and improve our services
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Send marketing communications (only with your consent)
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Respond to legal and regulatory requests
We do not collect sensitive information unless required by law or you have given express consent.
4. Lawful Basis for Processing (EU & NZ Customers)
If you are located in the European Union or New Zealand, we collect and process your personal information based on the following lawful grounds:
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Your consent
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To perform a contractual obligation
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To comply with legal obligations
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For our legitimate business interests, such as fraud prevention or customer service
5. How We Use and Share Your Information
We use your information only for lawful purposes and may share it with trusted third parties strictly for those purposes, including:
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WooCommerce to host and process transactions via our online store
Shopify Privacy Policy -
Payment providers (e.g. Stripe, PayPal, Afterpay), to securely process your payments
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Email marketing platforms (e.g. Omnisend), to communicate promotions or order updates (only if opted in)
Omnisend Privacy Policy -
Analytics providers such as Google Analytics, to improve user experience
Google Privacy Policy -
Government agencies or legal authorities, when required by law, subpoena, court order, or to protect our legal rights
We do not sell or rent your personal information under any circumstances.
6. Data Security & Retention
We take reasonable technical and organisational measures to protect your personal data from misuse, interference, loss, and unauthorised access.
Your personal information is retained for as long as necessary to fulfil its intended purpose, or as required by law (e.g. 5–7 years for financial records under Australian tax law). Once no longer required, we securely destroy or de-identify the information.
7. Your Rights
You have the legal right to:
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Access the personal information we hold about you
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Request correction of inaccurate or outdated information
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Request deletion (subject to legal retention requirements)
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Withdraw your consent to marketing communications at any time
To exercise these rights, contact us at hello@miglow.com.au
EU and NZ residents may also have the right to restrict or object to processing and to lodge a complaint with their local privacy authority.
8. Cookies & Tracking Technologies
We use cookies and similar technologies to improve website functionality, measure traffic, and support marketing campaigns. You may disable cookies in your browser settings, though this may impact site usability.
To learn more or opt-out, visit www.allaboutcookies.org
9. Do Not Track Signals
Our Site does not currently respond to “Do Not Track” signals set by your browser. We continue to review this setting in line with evolving regulations.
10. Policy Updates
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The most recent version will always be available on our website, and changes take effect immediately upon publication.
11. Contact Us
If you have any concerns, questions, or complaints regarding your privacy or how we handle your data, please contact:
Email: hello@miglow.com.au
